Returns & Exchanges

At Lily & Fox, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day window for returns on unused and unopened products. If your order isn't a perfect match, our streamlined process ensures a quick resolution so you can get back to your self-care routine.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack the items in their original, unopened packaging to ensure they remain in resalable condition during transit.

• 3.
  Ship It Back

  Affix the pre-paid shipping label provided by our support team to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.